I don't think I'm rude

Okay, this is just me venting,
after calling and leaving messages for 2 weeks, I finally got fed up with the SSC licence office. I left a message saying that I'm tried of calling up all the time, but i will continue to call until someone gets back to me, I need some information please. I don't think thats rude but a few hours later i finally get a call back. She tells me that what i said was highly unprofessional and uncalled for. She also said that she was just now doing the licences for the Summer 06 people and that the office is a busy place and my phone message was in a pile of things to get to. After being talked down to, I finally got to tell her what I wanted to say from the beginning, that I need to get my licence done before I go to Japan. So she said her side would be done by Friday but the DOE may take a few weeks. (arrrrggggggggggggggg, if she got back to me sooner (alkdsjf;laksjde;kjfna;ksjndf;kajshdfk;jhasd)) I hope a letter from her will be enough to get my working visa.